Returns will be accepted within 14 days from the date of the original purchase on full priced items and within 7 days on sale items.
- Returns received outside of these dates may not be accepted.
- Unfortunately we cannot offer a refund on sale items, but can provide you with a credit voucher or an exchange.
- Items must be in original new condition, unused, unwashed and with the original tags attached.
- Gift cards are non-refundable.
- Refunds will be applied to your original method of payment.
Returns for online orders
If you would like to return an item that you purchased through our online store, please email us or use the contact form below to request a Returns Authorisation (RA) number. Please include your name, order number, and reason for the return.
Once you have received the RA number, please post the item back to us at the address below. You will be responsible for any shipping charges to return your item.
We recommend using a trackable shipping service as we cannot be responsible for lost or delayed post.
Origen Imports - Returns
45 Collins Street
Melbourne VIC 3000
Please allow 5-7 days for shipping and processing time. We will notify you by email when your return has been processed.
If you have purchased your item in one of our stores, please return it to the store with your original receipt. View our store locations and opening hours here.
If you have received an item that is faulty or damaged, please email us immediately at firstname.lastname@example.org including a photo of the damage and a copy of your original receipt or order number, and we will endeavour to repair or replace your item as soon as possible.